Shipping Policy
Thank you for shopping with thetoolnook.com. This Shipping Policy explains how we process and deliver orders placed through thetoolnook.com. By making a purchase, you agree to the terms below.
1. Order Processing
All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders or temporary stock shortages, processing may take longer. In such cases, we will update you through your order page or confirmation email.
2. Shipping Options and Delivery Times
We offer several shipping methods to meet your needs:
- Standard Shipping: Estimated delivery within 5–10 business days
- Expedited Shipping: Estimated delivery within 2–5 business days
- Express Shipping: Estimated delivery within 1–3 business days
Delivery times are estimates and may vary depending on destination, courier delays, customs clearance, or weather conditions.
Please note that thetoolnook.com is not responsible for delays caused by carriers or external factors beyond our control.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress.
Please allow up to 24 hours for tracking information to update after dispatch.
5. International Shipping
We currently ship to most international destinations.
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
We recommend checking with your local customs office for details before placing an order.
6. Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate.
thetoolnook.com is not responsible for packages that are lost or delayed due to incorrect or incomplete addresses.
If you realize you made an error, please contact us immediately through the Contact Form so we can attempt to correct it before shipping.
7. Lost or Damaged Packages
If your order arrives damaged, please take photos of the packaging and product, and contact us through the Contact Form within 7 days of delivery.
We will assist you with a replacement or refund as appropriate.
If a package is lost in transit, we will work with the carrier to investigate and resolve the issue as quickly as possible.
8. Order Changes and Cancellations
Once an order has been placed, changes or cancellations may not be possible if it has already entered processing.
If you need to modify or cancel an order, please reach out to us promptly using the Contact Form.
9. Returns and Refunds
For details on returning an item or requesting a refund, please refer to our Return Policy.
Return requests must comply with the terms and timelines stated in that policy.
10. Contact Us
If you have any questions about this Shipping Policy or your order, please contact us using the online form available at thetoolnook.com.